*While taking a service call...*
IM: look ms. ****** (insert company name)
Me: sir, that's not my last name
IM: well you work there, so isn't that your last name?
Me: no, why would that be my last name?
IM: WELL YOU WORK THERE
Me: right but that doesn't mean that's my last name...the people that work at best buy don't have the last name best buy...
IM: right but your company is family owned
Me: ok? again, that doesn't mean that's my last name
IM: WELL WHAT IS YOUR LAST NAME?!?
Me: i don't see how this pertains to the conversation and i'm not comfortable disclosing that to you
Me: because i watch a lot of CSI and law & order
IM: i'm not going to murder you or anything
Me: i understand that but again, it has nothing to do with this conversation
*He hung up...if I get murdered...check my phone log*